Shipping Policy

• Processing Time: Orders are processed and shipped within 5-7 business days unless noted otherwise in the listing.

• Shipping Method: We use standard USPS Ground Advantage shipping. Need it rushed? Message us first for options.

• Tracking: A tracking number will be provided once your order has shipped.

• International Shipping: Not available at this time.

Return & Refund Policy

• Custom Orders: Custom and personalized items are non-refundable unless they arrive damaged or defective.

• Exchanges: We offer exchanges for defective or damaged items.

• Returns: Since we personalize each item, they cannot be returned.

Payment Policy

• Accepted Methods: We accept all major credit cards, PayPal, and other secure payment methods.

• Payment Terms: Payment is required at the time of purchase.

Privacy Policy

• Information Collection: We only collect information necessary to process your order.

• Data Security: Your information is protected and will not be shared with third parties.

• Email Marketing: With your permission, we may send you emails about our store, new products, and other updates.

Custom Orders

• Personalization: Please provide detailed instructions for custom orders, even if we have talked about it before.

• Approval Process: If requested, we will send a digital proof for approval before production. Please note this may delay your order.

Customer Service

• Contact: For any questions or concerns, please contact us at megan@mwcustomlaserworks.com

• Response Time: We aim to respond to all inquiries within 24 hours.